If you’ve been experiencing connectivity issues similar to the screenshot below, then hopefully one of the tips below will help.
What causes this problem?
The most common cause of this issue is the port being blocked by programs on your computer, an active firewall, or your ISP.
If the problem persists, please inform your ISP and ask them to assist you.
If you require further help from us, please contact our Community Support team.
I’m playing on a LAN with friends, how can we all connect?
If you’re sharing the internet with your friends and are having issues connecting to a match, you can fix this by editing the port.
Alternatively, you can try restarting your PC and router before attempting to connect again.
I couldn’t connect and now received a cooldown, what can I do?
Typically we do not remove these cooldowns as they are client-side issues.
If you submit a ticket with a screenshot of the console with the IP clearly visible and a direct link to the match, we will attempt to resolve the issue for you.
If you still require help click below to contact us directly by email